Terms of service

Updated on 27 October 2026.

In short: you rent real iPhones that live in our facility and control them from your browser; if you add it, a team and Anna work on them following your instructions. You pay monthly, you can cancel any time, and you are responsible for what is done with your accounts.

Features that are being switched on gradually. Some things described here (registration with a demo, sign-in with Google, WhatsApp alerts and the video and photo bank) are being switched on progressively. Until a feature is available, no data is processed through it.

1. Who we are and what these terms cover

These terms govern the service of VisionRemotech (“we”) described at visionremotech.com and apply to whoever orders it (“you”, “the customer”). By ordering, you accept these terms and the privacy policy. If you order on behalf of a company, you state that you can bind it.

2. The service

The service is what appears on your order, from among the following:

• Rental of iPhones with remote control. One or more physical iPhones, dedicated to you, that live in our facility, connected and maintained by us. You control them in real time from your browser, without installing anything, from a dashboard with access for your team (which we set up at your request) and an activity log, which you can ask us for. We do not hand you the iPhone: it is ours and stays in our facility.
• Managed team. Editors and assistants who work on your iPhones following your instructions, within what we agree on the order.
• Anna (the “iPhone + Anna” plan). An artificial intelligence system that splits the day’s work across your iPhones, carries out tasks on them, reads their screen and alerts the team when something needs attention. Anna can make mistakes: you remain responsible for what is done and published on your accounts.

What each plan includes is what the website describes when you order. If something is not on your order, it is not part of the service.

We do not sell followers, likes or views: what our team and Anna do, they do from your own accounts and following your instructions. We are not affiliated with Instagram, Threads, TikTok, WhatsApp or Meta: they are trademarks of their owners.

3. Ordering and using the service

The service is ordered on the website or by WhatsApp: we agree (or you choose) the plan, the number of iPhones, the price and the start date, and confirm it to you in writing. You can sign up beforehand, at no cost, to see a demo of the dashboard with sample data; until you order, you have no access to iPhones, accounts or features of the service, and if you neither order nor sign in again, we delete your account after 30 days (see the privacy policy). You must be of legal age and give us truthful details. The service is designed for professionals and businesses.

You are responsible for the people you give dashboard access to and for them keeping their credentials safe. Tell us immediately if you suspect an unauthorised person has gained access.

4. Prices and taxes

Prices are those on the website when you order, per iPhone and per month, in the currency shown on the website and at payment. Where applicable, taxes (for example, VAT) are added and shown to you before you pay. If we change prices, it does not affect the period already paid and we will tell you before they apply to your next period.

Included in the plans. The “iPhone” plan includes a free one-week trial of Anna. Each plan includes clean fixed proxies at no extra cost (10 in the “iPhone” plan and 30 in the “iPhone + Anna” plan), which you request on WhatsApp when you pay.

5. Payment, renewal and cancellation

The service is paid in advance, monthly. There is no subscription and no automatic charge: we never charge without you paying. When the paid period ends, the service ends, unless you renew by paying again; you can renew at any time before it ends.

The payment is processed by an external payment provider (today, cryptocurrency payment gateways and, if offered, card payments), which will tell you at the time of payment and send you the receipt. We do not see or store your card details or your wallet keys, only the confirmation of the payment.

You can leave the service at any time: just do not renew, and the service continues until the end of the period you have already paid for. If you want to end it earlier, or have your data deleted, write to us on WhatsApp at +34 694 27 21 60.

If a payment is not confirmed, we will let you know: the service starts or continues once the payment is confirmed. We may suspend access if a confirmed payment is reversed and, if it is not settled within a reasonable time, end the service.

Reservation when no iPhones are free. If no iPhone is available at that moment, the website may offer you to reserve the next one by paying a reservation (today, $100 on the “iPhone” plan and $200 on the “iPhone + Anna” plan). The reservation is deducted from your first month and reservations are served in order of payment. If we do not deliver an iPhone within 30 days of you paying the reservation, we refund it (section 6). The reservation is not yet the service: the service starts when the iPhone is delivered to you and you pay the first period.

6. Refunds

How to cancel, and how long the service continues afterwards, is in section 5.

• Periods that have already started are not refunded, except as follows.
• If the service was unavailable because of us, we refund the proportional amount for the days affected or, if you prefer, compensate you with service time.
• If we end the service for a reason that is not a breach on your part, we refund the proportional part of the period paid and not used.
• If you order as a consumer in the European Union and at a distance, you have the right to withdraw within 14 days of ordering. If you ask for the service to start earlier, you will pay the proportional amount for what was provided until you tell us you are withdrawing.
• Reservation: if we do not deliver an iPhone within 30 days of you paying the reservation, we refund its amount through the same payment method.
• How to ask: write to us on WhatsApp at +34 694 27 21 60 with your name and the order. We reply within 3 working days at most and, where applicable, the refund is made through the same payment method.

7. Acceptable use

You agree to use the service lawfully. In particular, you may not use it to:

• publish or spread illegal content or content that infringes third-party rights (intellectual property, image, privacy);
• post sexually explicit or pornographic content, or content that shows minors inappropriately;
• harass, threaten, discriminate against or incite hatred or violence;
• carry out scams, fraud, impersonation or mass unsolicited messaging;
• engage in activities that breach trade sanctions or the law that applies to them;
• attack, overload or try to gain unauthorised access to our systems or those of other customers, or resell access to the iPhones without a written agreement.

8. Your accounts, your content and the platforms

The accounts, the content and the data of your accounts are yours. You are responsible for having the right to use them and for making sure that what is published with them complies with the law and with each platform’s terms (Instagram, Threads, TikTok, etc.).

Platforms may limit, restrict or close accounts under their own criteria and rules. We do not control those decisions and are not liable for them.

You authorise us to access your iPhones and the accounts open on them, and our team and Anna to operate on them, solely to provide the service to you.

The videos and photos you upload to the dashboard must be yours or you must have the right to use them. We check them with automated tools, strip their metadata and regenerate them before storing them, and you can delete them at any time.

If you give us another person’s WhatsApp number (for your alerts or for them to review your content), you state that you have the right to do so. We will not write anything to that number until the person says yes, and they can opt out at any time by writing STOP.

9. Availability and maintenance

We take reasonable steps to keep your iPhones available and connected, and we maintain, repair or replace them if they fail. Even so, interruptions can happen (network, power, the iPhone, a platform or maintenance). We do not guarantee uninterrupted service: section 6 sets out what we compensate.

10. No guarantee of results

The service is a means, not a result. We do not guarantee reach, followers, views, sales or any other result for your accounts.

11. Intellectual property

The software, the Vision Remotech brand, the dashboard and Anna belong to us or to our licensors. We give you a limited, non-exclusive, non-transferable right of use for as long as the service lasts. The content you upload or produce with the service remains yours.

12. Personal data

How we process your data and the data in your accounts is set out in the privacy policy, which forms part of these terms. For third-party data that appears in your accounts, you are the controller and we are the processor.

13. Liability

Nothing here limits liability that the law does not allow to be limited (for example, for wilful misconduct or personal injury) or the rights that the law gives consumers.

Apart from that, we are not liable for indirect losses (such as loss of income, audience or accounts) and our total liability for any claim related to the service is limited to what you have paid in the 12 months before the event giving rise to it.

Neither party is liable for failure caused by circumstances beyond its reasonable control (force majeure).

14. Suspension and termination

You can leave the service whenever you like (section 5). We may suspend or end it if you breach these terms (for example, through unlawful use or non-payment) or if it is needed to protect third parties or the infrastructure; except in an emergency, we will tell you beforehand. When it ends, we withdraw your access to the dashboard and the iPhones and what the privacy policy says about your data applies.

15. Changes

We may change these terms or the service. We will tell you about important changes at least 15 days in advance, by email or on the website. If you do not agree, you can cancel before they take effect; if you keep using the service afterwards, we understand that you accept them.

16. Governing law and courts

These terms are governed by Spanish law. Any dispute will be heard by the courts that have jurisdiction under the law; if you are a consumer, those of your place of residence.

17. Contact

VisionRemotech · WhatsApp +34 694 27 21 60. Any question, request or exercise of your rights goes through that number.